English
Tiếng Việt
1
On the system Login screen
- Click the [Forgot Password] button
Partner Portal User Guide
Forgot/Expired Password
A. Forgot Password
2
On the Forgot Password screen
- Enter your login Email
- Click [Back] to return to the previous screen
- Click [Confirm] to display the Verification screen
3
On the Verification screen
- Enter the OTP
- Click [Resend] to request a new OTP
- Click [Back] to return to the previous screen
- Click [Confirm] to display the Forgot Password screen
4
Set a New Password
- Enter New Password and Confirm New Password
- Click [Back] to return to the previous screen
- Click [Confirm] to set the new password
The user will be redirected to the Login screen and a message will be displayed: Password updated successfully
Note: The password must meet the following requirements
- Minimum length of 12 characters, including at least: 1 digit, 1 uppercase letter, 1 lowercase letter, 1 special character
- Use only English characters (do not use Vietnamese diacritics).
- No spaces allowed.
B. Expired Password
1
On the system Login screen
- Enter your Email / Password
- Click the [Login] button
2
The system notifies that the password has expired and requires a Password Update
- Enter New Password / Confirm New Password
- Click [Confirm] to update the new password
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